Thank you for shopping with Pros & Promise. We are committed to delivering your order as quickly and safely as possible.
Order Processing
- Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
- Orders placed on weekends or holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery times:
- United States: 5–10 business days
- Canada: 7–15 business days
- International: 10–20 business days
Please note that delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
From time to time, we may offer Free Shipping on qualifying orders.
Order Tracking
Once your order ships, you'll receive an email containing your tracking number so you can monitor your shipment.
Please allow 24–48 hours for tracking information to become available.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order.
Pros & Promise is not responsible for orders shipped to incorrect addresses provided by customers.
If you notice an error, contact us immediately. We will do our best to update your address before your order ships.
Lost or Delayed Packages
If your package is delayed or appears lost, please contact us.
We will work with the shipping carrier to help locate your shipment.
Pros & Promise is not responsible for delays caused by:
- Weather conditions
- Customs inspections
- Carrier service interruptions
- Incorrect customer information
- Events beyond our control
Damaged Packages
If your package arrives damaged:
- Contact us within 7 days of delivery.
- Include your order number.
- Attach clear photos of the damaged product and packaging.
We'll review your claim and work toward a suitable resolution.
International Orders
International customers are responsible for any customs duties, taxes, or import fees required by their country.
These charges are not included in the purchase price or shipping cost.