At Pros & Promise, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
- Full name
- Email address
- Shipping and billing address
- Phone number (if provided)
- Payment information (processed securely through our payment providers)
- Order history
- IP address
- Browser type and device information
- Cookies and website usage data
We do not store your credit or debit card information.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our products and website
- Prevent fraud and unauthorized transactions
- Respond to inquiries
- Send promotional emails (only if you choose to receive them)
3. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Keep items in your shopping cart
- Analyze website traffic
- Improve site performance
You may disable cookies in your browser settings, but some features of our website may not function properly.
4. Sharing Your Information
We do not sell, rent, or trade your personal information.
We only share your information with trusted third-party service providers necessary to operate our business, including:
- Shopify
- Payment processors
- Shipping carriers
- Analytics providers
- Marketing platforms (when applicable)
These providers are required to protect your information.
5. Payment Security
Payments are processed securely through Shopify's approved payment gateways.
Pros & Promise never stores your full payment card details.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
While no method of transmission over the internet is completely secure, we strive to use commercially acceptable means to protect your data.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal information
- Object to certain processing activities
- Withdraw marketing consent at any time
To exercise these rights, please contact us using the information below.
8. Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
9. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated effective date.